FAQs FOR VOICE MAIL

 

    NAM-Nortel Norstar Voice Mail System?
    How to retrieve software release on Nortel Norstar phone system?
    How to retrieve system ID on the Norstar Business Phone system?


 NAM-Nortel Norstar Voice Mail System:
 

The sign in password can be from FEATURE 915 to 960 
This means the first time you sign in it may take a long time to find the right feature code, so when you find the right one put a sticker on the system with the feature code. 

When you put the right feature code in the screen will say PASSWORD

The password is ACCESS2.

  • Press ADMIN
  • Press NEXT 8 times to get serial number
  • Press NEXT 7 times to get to application install

 To program the Voicemail AA and Mailboxes

  • Sign in top feature 983
  • Password CONFIG (266344)
  • At this point you must choose 2 languages (English     Spanish   French)

 The one language you do not choose is gone forever  !!


 How to retrieve software release on Nortel Norstar phone system:

 

FEATURE ** CONFIG

CONFIG

( using vertical display) Scroll right with bottom right arrow until : MAINTANENCE 

  • Press top right arrow until:    SYSTEM VERSION 
  • Press top right arrow again until:    CODE

Call us with the version number which would then have to be checked on the version chart for the actual release of the software.

Example:
30M1F01NAT  =   MICS  4.0 software 


 How to retrieve system ID on the Norstar Business Phone system:

 
  • FEATURE ** CONFIG   (266344)
  • Password is CONFIG   (266344)
  • Press NEXT button 8 time (this is the 2nd button lit up on right row)
  • Press top right button (SHOW) 
This is the code you need for PRI
Call us with this Code so we can obtain PRI Key Code.

To obtain id for Nortel Norstar messaging call pilot 100/150 Mail Box. 

  • Dial FEATURE 983
  • Dial 1020000  (or 12000 if your system uses 2 digit extensions)
  • Dial 44
  • Press the add button (this is the first button under display)
  • This is the system ID

When you get your codes to add more mailboxes follow steps 1-5 then press OK and add Enter first8 digits of KEY CODE then press OK

  • Enter the next 8 digits KEY CODE press OK
  • Enter the last 8 digits KEY CODE press OK
  • Press Accept