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What
is your return policy?
Please send us an email to sales@athq.com
before attempting to return any merchandise. All sales
are final, so please choose your products carefully.
Damaged or defective items may be returned for replacement,
not for a refund. All claims must be made upon receipt
of goods.
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What
are your accepted payment methods?
We accept Visa, MasterCard, American Express and Discover.
For your protection, we screen credit card orders for
potential fraud. Please ensure that your billing and shipping
addresses are exactly correct, to avoid delays in order
processing. Incorrect information may cause a delay in
the processing of your order. Your order may also be delayed
if additional verification of billing information is necessary.
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Will
you give or sell my account information to other companies?
Never, never, never. We don't share or sell any of your
information. All information submitted to ATHQ.com is
held private. For more information, please see our privacy
policy.
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What
if I forget my account password?
If your memory fails you, or you forget and accidentally
leave it somewhere, you can retrieve your password (via
e-mail) by clicking on the "forgot password" button.
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Why
should I register and login to your store?
When you register with ATHQ.com, you have the convenience
of only entering your information once. Then, when you
visit us, you can order quickly and easily. You will receive
special promotions, up-to-date product newsletters, and
technical tips to help you with your system. If for any
reason you decide to opt-out of this feature, please send
an email to sales@athq.com
with the subject "remove." ATHQ.com will also be offering
new features to our registered customers that will further
enhance your shopping experience with us!
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What
is the cost of shipping?
ATHQ.com has negotiated with reputable carriers such as
UPS, FedEx, USPS and other common carriers to bring you
the best shipping rates. We're simply passing along the
shipping costs to you (no additional handling charges
will be added), which allows us to give you the low price
that you are getting.
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How
long does it take to get my order?
ATHQ.com works vigorously to get your order out on the
same day. All air orders placed before 4pm EST will be
processed that day. ATHQ.com operates a state of the art
warehouse and distribution center to ensure that your
order is shipped quickly and accurately.
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How
do I check the status of my order?
ATHQ.com will send you an email confirmation informing
you of the status of your order. You will also receive
a tracking number letting you know exactly where your
package is.
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How
long is my warranty period?
Warranty periods are stated on individual invoices of
sale. Remanufactured equipment includes a full 90 day
warranty and brand new equipment includes a full one year
warranty. Each product we offer has a unique serial number
and tampering with it voids warranty. We also offer extended
warranty periods for a small additional fee. Click here
for more information.
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Can
I trade in my old telephone system?
Yes. ATHQ.com purchases your out of service, discontinued
and defective equipment from all major manufacturers (Nortel,
Avaya, Panasonic, NEC and many more). Simply email
us at sales@athq.com
a list of the equipment you have to offer, as well as
the condition and we will give you a purchase price for
your equipment as soon as possible.
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Is
your site secure?
As you proceed through ATHQ.com, be assured we are on
a secure server. None of our customer information is released
and it is all confidential.
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