Panasonic System KX-TA 824 System Features

Panasonic System
Panasonic TVA-50 Voice Mail 

800-475-0989

www.nhtelecom.com

 

Description:

The Panasonic TVA-50 Voice Mail system is very nice product.

It will connect and program to most Panasonic KSU’s.   Starting with KXTA-624-4, the KXT 123211D and up to the KXTDA systems.  The system comes with 2 ports and can be expanded to 4 for KXTA-624 and the  KXTA-824 by using the Analog Expansion Board.  It can be expanded to 6 ports for the KXTD and the KXTDA series by using the Digital Expansion Boards.  Adding the Ethernet board will allow the system to forward messages through individual Email addresses.  The Remote Access board will allow off site computers to administer the system.

Optional Hardware:

KX-TVA 502 Analog 2 Port Expansion Board (1 max)
KX-TVA 503 Digital 2 Port Expansion Board (2 max)
KX-TVA 524 4 Hour Memory Expansion Board (1 max)
KX-TVA 594 Ethernet (Email) Interface Card (1max)
KX-TVA 296 Remote Access Modem Board (1 max)

Key Features:

This products strength is found in its ability to process information.

 Automated Attendant

Allow callers to direct themselves without the need of an operator.
Has 5 flexible schedules (Day, Night, Lunch, Break & Holiday) to maximize
call handling and greetings. It can even operate in the overflow mode. It will answer for the normal operator whenever there is surge of incoming calls.
Schedule can be automatic by time of day or manual by pressing a button.

Broadcast Messages
This allows a manager to send important messages to ALL employees. This is great for active organizations where employees are on the road often. It is great for all organizations that want to pass important information quickly.  It also places the Broadcast Message ahead of all other messages when playback is done. This insures that the message will be heard.

Caller ID Routing
Calls that are answered by the Auto Attendant
Up to 200 different telephone incoming numbers can be programmed to go to specific destinations. This will expedite callers to the best destination.  If you call from your cell phone, it will send you to your mailbox automatically.
If a regular customer calls, it will send the call to the correct salesperson.
Calls that are identified by Caller ID as “Private” or “Out of Area” can also be directed to special locations.

Caller ID Screening
The Auto Attendant can announce the name of the caller when the call is transferred. Names must be recorded ahead of time.  When you answer your phone it will say, “You have a call from” followed by the prerecorded name.

Auto Forwarding
Unplayed messages left in a mailbox for a specified amount of time are either copied or moved to another mailbox.  This insures that a message is delivered and not left behind. It can be forwarded up to 9 times.
Never loose another opportunity again.
Send all of today’s unplayed messages to the managers’ mailbox tonight!

Busy Coverage Mode (Operator)
 This is how the Auto Attendant will handle calls to the operator when that phone is busy. It can give the caller the choice to Hold or not. It can route the caller somewhere else. It can ring the operator even though the phone is busy.

Company Name
When a message is delivered to a cell phone and the wrong password is entered 3 times, the system will state the name of the company that tried to deliver the message.  This is helpful when someone receives messages from multiple companies. They can call back to that company and get the password or have it reset.

Dial By Name
If a caller does not know your extension number they can use this feature to connect to you. They enter a few letters of your first or last name and the system will announce the different pre-recorded names available.

List of All Names
Callers can listen to all names and extensions in the system.
If they don’t know how to spell someone’s name, this will help.

Extension Group
This is a common mailbox for a group. Anyone can pick up messages. It’s designed for the case where no one person is responsible to get the messages in a mailbox.  In a business where they have a Sales Group or Tech Group or Admin Group this works well. Anyone in the particular group can retrieve messages and take action. There are 20 groups available.

Fax Management
The system will automatically send fax calls to the fax extension on your KSU. There are 2 automatic fax destinations available. Also, the Fax Manager will receive a message that a fax has been received.  A caller may also manually direct the call to the fax extension or any personal computer fax extensions.

Hold
If an extension is busy, a caller can be given the option to hold instead of going directly to the mailbox. This gives callers an opportunity to wait a while and possibly speak. They listen to a special pre recorded message while holding in the Voice Mail during the wait. Not system Music On Hold.

Intercom Paging
This is a great feature for a business where someone does not sit at a desk during the day. Factories, body shops, and machine shops, anywhere people are on the move during the workday.  The Automated Attendant will actually Page the person over the Loud Page System and tell them there is a call for them.
That person goes to any phone and dials a pick up code to get the call.

Interview Service
This service will allow you to collect information on surveys or orders.
The caller is given a series of questions and the responses are recorded.
Example: “What is your name?”, “What part number are you ordering?”
Only the responses are recorded in the Interview Mailbox. The information is listened to later and the order is processed.

Guest Mailbox
If someone is never in the office (route sales) and needs a mailbox, this is perfect for them. They are given an extension number that sends all calls to their mailbox. The voice mail system will then notify them by cell phone and deliver the message. If the Email option is added, the message is also sent by Email as a WAV attachment.

On Hold Announcement Menu
Callers that have chosen to hold will hear a special On Hold Announcement.
It is different than the normal On Hold music played when the Hold button is pressed. This creates a special opportunity to deliver information to callers that have chosen to hold.

PIN Call Routing
This is a secure way to make information available to authorized people.
Up to 200 PIN Numbers can be created. When a caller is directed to a special Custom Service Menu, they are required to enter the PIN number to gain access to the information. This is a means of controlling the delivery of information.

Auto Receipt
The system notifies you that your message has been listened to.  This is helpful to verify the fact that a message was delivered and heard.

Automatic Log In
A subscriber can call into the voice mail system and be connected directly to their mailbox without entering the password.  This is helpful for cell phone users by eliminating distraction and the need to dial extra digits.

Autoplay New Message
When a subscriber logs into the mailbox, it plays new messages first.
There is no need to dial 1 to get them.

Call Back Number Entry
Allows the caller to leave their call back number in several different ways.

Caller ID Call Back
Allows a subscriber to call back a caller using the Caller ID information.  This does not work from remote notification.

Beeper Notification
Callers can leave a number to be called back on.
If a number is not left, then the Caller ID number is sent.

External Message Delivery Service
 Allows a subscriber to send a message to outside parties and extensions in a single operation. 2 lists are available with up to 8 entries each.  This is great for sales managers or team leaders to notify his or her group about new information. This message can be scheduled for delivery or sent immediately. Also, the receiver can reply to the message without knowing the mailbox number.

Group Distribution List (System & Personal)
 A group list is created and given a number. Anyone connected to that number would be able to leave a common message that will be sent to each group members’ mailbox.  This allows a caller from the outside to leave a message that will go to up to 40 different people.

Live Call Screening
Allows the subscriber to monitor messages as they are being recorded.  The subscriber has the option to pick the call up or let it go into the mailbox. This feature helps you to screen your calls and only take the calls you want.

Personal Custom Service
While a caller is in a mailbox this feature gives them extra controls. They can direct themselves to another mailbox, telephone, auto attendant, operator or be transferred to an outside party. This is a very powerful feature for the subscriber in that it gives the caller options to direct the call.
Private Message
A message that is marked “Private” cannot be transferred to another mailbox in the system. This adds control to the distribution of information.
 
Message Recovery
Deleted messages can be recovered from a mailbox. They are placed in a special holding area. The message can be recovered up to the close business on the following day. If the message was not important before but it is now, this will save you.
 
Two Way Record
Allows subscriber to record their conversation into their mailbox.
Use this to prove what was said.

Two Way Transfer
Allows subscriber to record their conversation into someone else’s mailbox.
Use this to prove what was said.
Urgent Message
Messages marked “Urgent” are played before other messages when it is retrieved.
Email Message Delivery
This feature is great! When a message is left in a mailbox, it is sent to as many as 3 different email addresses as a WAV voice attachment.

Think about it!                             Look at the advantages.
One Email with the message is sent to a cell phone email account.
You don’t have to drop what you are doing to answer the phone.
Now there is no need to enter a password.
You can listen to the message when you want to.
It doesn’t use any cell minutes.
You can forward the message via Email.
The message delivery does not use any of your outside lines and keeps them open for customers to call.
One Email with the message is sent to a Hotmail account.
Now you can check the message from anywhere.
Save the message in your computer.
Forward the message to someone else.
Attach it to a report you are working on.
Keep it forever.
One Email is sent to the manager to make sure the messages are being followed up on.
The following features will only work on the following:
KX-TD 816 & 1232 KSU’s
KX-TDA 50, 100 & 200 KSU’s
DID Call Routing
Allows the system administrator to assign up to 200 DID numbers to go to specific locations. (telephones, mailboxes, mailbox group etc.). DID numbers are associated with digital trunks like T1 and PRI circuits. They are not available on analog telephone lines.
One Touch Two Way Transfer
Allows a user to record their conversation in another person’s mailbox with one touch.
Remote Call Forwarding Set
Allows users to remotely set the call forwarding condition and destination of their calls.
Example: Change Ring No Answer Destination
                 Change From Ring No Answer to Forward All Calls
                 Cancel Call Forwarding
Timed Reminder Setting
A reminder message can be sent to a phone one time or once each day. When the call is answered a pre-recorded message will play when the call is answered. This can be used for a Lunch Greeting.