Panasonic System
TVA-50 Voice Mail

800-475-0989

www.nhtelecom.com

Incoming Call Distribution

OVERVIEW
Description
An incoming call distribution group is a group of extensions, which is assigned an special extension number. This special extension number allows extensions in the group to answer calls directed to the group, as opposed to calls directed to just a single extension. The group and its member extensions can be programmed in a variety of ways to handle incoming calls as desired.
If your business has different telephone numbers for Sales, Service and Accounting this will ring all the phones in a department when calls come in.

VIP Call
Description
Incoming call distribution groups can be assigned a priority, allowing calls in higher-priority
groups to be answered before calls in lower-priority groups.
To use VIP Call mode, it must first be enabled for at least one group. Once it has been enabled, the priority of each group’s calls is determined by its group number and this priority affects which calls get directed to agents first.
When an extension belongs to more than one group and it becomes idle, the next call it receives will be from the group with the highest priority of the groups it belongs to.
This is useful when you have different types of calls coming into your business. Callers looking to purchase items from you are assigned a higher VIP position and the calls are routed first.  Callers looking to return items are given a lower priority while the VIP calls are handled.

Log-in/Log-out
Description
Members of an incoming call distribution group can join or leave groups manually.
Group members can log-in at the beginning of a work shift when they are ready to answer calls, and log-out at the end of the day.

Wrap-up
While logged-in, group members can be allotted a specified amount of time after completing a call during which new calls will not be received by their extensions, allowing them to finish any necessary paperwork before being eligible to receive new calls. When Wrap-up time expires, new calls can be received at their extensions.

Supervisory Feature
Description
The extension assigned as the supervisor of an incoming call distribution group can monitor and control each member’s status within the group using a 6-line display multi-line telephone.

Hands-free Answerback
Description
A multi-line telephone user with a speakerphone or optional headset can talk to a caller without lifting the handset. If the user receives a call in Hands-free Answerback mode, a Handsfree conversation is established in the following method:
Intercom Call Established immediately after a beep tone at the called extension and the caller hears a confirmation tone.
CO Line Call Established after a specified number of rings, a called extension hears a beep tone.

Call Monitor
Description
Allows an extension user to listen to a busy extension user’s existing conversation.
The usercan hear the conversation but will not be heard. If desired, the monitoring user can interrupt the call to establish a three-party conference call.

Whisper Page
Description
An extension user can speak to a busy extension through the handset.
This is a One Way voice connection. The caller cannot hear the existing conversation.

Dial Tone Transfer
Description
Allows an extension assigned as a manager change the Toll Restriction level of an extension for the purpose of making a single CO line call. The extension user first calls a manager, who then presses the Toll Restriction button, giving the extension user a dial tone from which the normally unauthorized call can be made.

Automatic Route Selection
Description
Different telephone carriers charge different rates for calls placed to different areas. Your telephone system may use different telephone carriers to make calls to different areas in an effort to reduce costs.
Automatic Route Selection is a feature, which automatically selects different carriers each time a CO line call is made.

Off-hook Monitor
Description
A multi-line telephone user can let others listen to the user’s conversation through the
Built-in speaker during a conversation using the handset.

CO Line Call Limitation
Description
If a call between an extension user and an outside party is established, the call duration can be restricted. Both parties will hear an seconds before the timer expires, at five-second timer expires, the line will be disconnected.

Privacy Release
Description

By default, all conversations which take place on CO lines, extension lines and doorphone lines are protected from others interrupting the conversations.
Privacy Release allows a multi-line telephone or portable station user to suspend Automatic Privacy for an existing CO line call in order to establish a three party call.

Trunk Answer From Any Station
Description
A ring tone is sent through an external pager (loudspeaker) when an incoming call is received.
Any extension user can answer the call.

Portable Station Handover

As a caller moves from one zone to another with a portable station, the system will transfer the connection to the strongest signal. This will allow users to move through out the business without loosing the call.

Extension Feature Clear
Description
Extension users can clear the following features set on their own telephone all at once:
This feature is also known as Station Program Clear.

Features That Are Cleared
Absent Message                          BGM
FWD*/DND                                   Call Pickup Deny
Call Waiting                                  Data Line Security
Executive Busy Override Deny   Log-in/Log-out
Message Waiting                         Paging Deny
Paralleled Telephone                  Hot Line
                                                      Timed Reminder

This is a very helpful trouble-shooting feature. Often times a feature is accidentally turned on and the telephone no longer works the desired way. Using this feature will return the phone to the factory default setting and usually clear the “Trouble”.

Remote Extension Control by User
Description
Extension users can remotely change the feature settings, such as Call Forwarding, and time service mode for their own extensions from inside or outside the telephone system using
Direct Inward System Access. This feature can be used only on the extensions which, through Class of Service programming are allowed to be controlled remotely.

The following feature settings can be changed:
a) FWD/Do Not Disturb
b) Log-in/Log-out
c) Absent Message
d) Extension Lock
e) Time Service—Changing the Time Mode

This is a helpful feature for people on the road. They can re-assign call destinations and secure their telephone remotely.

TIE Line Service
Description
A privately leased telephone line can connect two telephone systems, and calls can be made between telephone systems using this "TIE line". TIE lines provide a cost-effective way to route calls and communications, and are often used to connect corporate offices located in different cities.

When two or more telephone systems are connected by TIE lines, they can create a "private network" which is independent of the public network. Calls can be handled between extensions of the telephone systems without using the services of a telephone company, even though the telephone systems may be installed in different locations.

TIE lines can also be used in conjunction with CO lines. This allows an outside caller to call
one telephone system and be connected to an extension in a different telephone system.
Routing calls this way can be very cost-effective. For example, an employee in Los Angeles
can make a call to a customer in New York by routing the call through the telephone system in the company’s New York office. In such a case the call will be billed to the New York office as a local call.

Tie lines are mainly used when there is a high volume of traffic between two or more offices. VOIP service can be used as a connecting method between offices.

Voice over Internet Protocol Network
Description
The Panasonic Hybrid-IP telephone system can be used on a private network which implements Voice over Internet Protocol. On this type of network, information is sent over the private network in IP packets, which allows voice as well as data to be sent to other devices in the private network. Each telephone system in the private network is connected via an IP-Gateway card to a local area network.

A LAN can consist of telephone systems, computers, servers, routers, etc. Each LAN is connected to the private network by a router, which is used to direct voice and data to the routers of other telephone systems.

Computer Telephony Integration
Description
Computers can be connected to the telephone system to provide extension users with access to advanced features such as pop-up display of caller information, computer-based speed dialing, etc. These features are made available by running customized Computer Telephony Integration software, available from Panasonic as well as third-party software vendors.

CTI can be achieved in two ways:
1) First Party Call Control
2) Third Party Call Control

1. First Party Call Control
A PC is connected to a multi-line telephone, which supports an optional USB Module. Each PC acts independently; it is not necessarily connected to a server. The telephone system directs a call to the extension as normal, then depending on the software being used the PC can control the multi-line telephone or monitor the status of the extension.

 2. Third Party Call Control
Each extension’s PC and a server form a LAN, and the server only—not each PC—is
connected directly to the PBX’s USB port.
When using Third Party Call Control, the server controls the "client" PCs. Depending on
the software being used, the server can determine how calls are distributed to the
extensions of the PBX and can also control what information is sent to the PCs when their
extensions receive calls.

First Party Control                                                                                       Third Party Control
Your Computer Directly Controls Your Telephone                                  Your Computer Talks to the Server and the Server Controls Your Phone

Extension Port Configuration
Description
There are six types of extension ports:
DPT      Digital Proprietary Telephones
APT      Analog Proprietary Telephones
SLT      Single Line Telephones
CS       Cell Stations
DSS     Direct Station Selection Consoles
VPS     Voice Processing Systems

The devices, which can be connected to each type of port, are listed below.
a) DPT Port: DPT, CS, DSS Console, and Panasonic VPS, which supports DPT Integration
b) APT Port: APT, DSS Console, and VPS, which supports DPT Integration
c) SLT Port: SLT and VPS, which supports DTMF Integration
d) Hybrid Port: APT, SLT, CS, DSS Console, and VPS
e) Super Hybrid Port: DPT, APT, SLT, CS, DSS Console, and VPS

Tenant Service
Description
Tenant service is a cost-effective method of providing telephone services to different offices or companies located in the same building, while using only one telephone system.

 1. Tenant Configuration
Extensions are assigned to a tenant indirectly; they are assigned to extension groups, and these extension groups are assigned to tenants. An extension can belong to only one extension group and an extension group can belong to only one tenant, therefore an extension can belong to only one tenant. Got it?

Intercom Call Blocking
Through Class of Service programming, it is possible to:
1. Prevent extensions of one tenant from calling extensions of another tenant.
2. Limit the CO line groups, which can be used by the extensions of each tenant.

External Call Block
If multiple tenants are using the telephone system, the External Call Block feature should be
programmed to control which extensions are allowed to access which CO line groups.
This is popular in Executive Office Suites.

Operator Features
Description
This telephone system supports separate operators for both the telephone system and each tenant. Any extension or incoming call distribution group can be designated as an operator.
This way when an extension dials 0 for the operator, they reach to correct one for their group.

Local Alarm Information
Description

When the telephone system detects an error, the System Alarm button on the multi-line telephone  of an extension which is allowed to use this feature lights red. Pressing the button will show the error number on the display. If multiple errors occur, the error number will be displayed in order of highest priority to lowest. The System Alarm button light turns off automatically after all error numbers have been displayed.  This allows the system to check itself for proper operation and aids in locating system troubles.

Trunk Group—Local Access Priority
Description
CO line groups can be assigned a priority for Idle Line Access. When making a CO line call by Idle Line Access, the telephone system will search CO line groups for an idle CO line according to a priority.
You may want to use your free or inexpensive VOIP lines first and then the regular telephone lines second or third.