Nortel Phone System
Nortel Norstar System 

877-648-3532

www.nhtelecom.com

Nortel Messaging Formerly Known as Call Pilot

Messaging 100 and Messaging 150 work with the core Norstar ICS release 4.1 or higher, offering a receptionist service that routes calls and provides voice message taking capability. When enabled, the Messaging Automated Attendant answers incoming calls and routes the calls to extensions and mailboxes within the system.

• Double the efficiency in connecting voice channels to the ICS core. Since Nortel Messaging uses both the B1 and B2 channels on the ICS, half the number of station ports are required than in any competitive voice messaging system. This is a significant competitive advantage, especially when the customer’s system is close to maximum station capacity.

• Access to the name directory on the telephone LCD display.

• Ability to retrieve calls that have forwarded to voicemail using “Interrupt” with Feature 987. This feature can help avoid several messages a day by talking live with the caller.

• Ability to route calls and have specialized greetings using incoming CLID information

• Instant status information on any DN – competitive systems must first transfer the call to determine the DN status

• Ability to retrieve messages on intercom by only supplying a password – competitive systems require mailbox number and password entry

• Transfer to an extension or external number from a CCR tree

• Ability to integrate CMS/Class features directly from the ICS without adding additional hardware devices

• In addition to all the user benefits derived from the Norstar integration, perhaps the most significant benefit for the customer is that Norstar provides a single vendor solution with products that meet or exceed Nortel reliability and quality standards.
  The Messaging Automated Attendant supports four Greeting Tables for up to 4 companies sharing a voice mail

Basic Call Center (optional)

• Call Center Reporting (optional)

• Backup and Restore (included)

• IP enabled with 10/100 Ethernet port for system administration and maintenance, for simplification of system administration, and activation of advanced features such as Desktop Messaging and Digital Networking (VPIM).

• CallPilot Manager is a Web-based administration or set-based administration (included)

• Auto Attendant/CCR (included)

• Desktop Messaging (optional)

• VPIM/AMIS Networking (optional)

Call Pilot history:

At 2001 the call pilot first Release 1.0 was introduced as a new messaging platform with most of the same features like the NAM voice mail release 4.0 .

• Unified messaging
• CallPilot Manager
• Call Center capabilities

Release 2.0 (2003)
New features include:

• Unified messaging and VPIM/AMIS
• Holiday Schedule
• esktop Client (version 2.01)
• These features are unique to call pilot or Messaging 150 only:
• Centralized Voice Mail capabilities
• Centralized Auto Attendant
• Increased number of subscriber mailboxes from 200 to 300

Release 3.0 (2005)
New features include:
Renamed to Nortel Messaging

• Enhanced Call Center (call pilot 150 only).
• The Enhanced Call Center will include the Reporting for CallCenter that
  was developed for BCM 3.6.
• This reporting provides a complete set of real time and historical reports.
  – It also includes IPView soft board clients, and
  – The drivers to support hard IP Wallboards
• The hard Wallboards would have to be purchased separately
• Downloadable Greetings
• The Greetings Upload feature allows a specific type of file (.vbk file format) to be pre-recorded on a customer’s premise (e.g. using a PC). Greetings recorded in .wav file type have to be converted using the Call Pilot player and saved into a file type .vbk before importing to Call Pilot. Call Pilot Player is distributed as part of the Call Pilot Desktop Client software, it comes with the documentation CD.
• Using Call Pilot Manager, the Call Pilot administrator can then upload the Greeting file to a specific Company Greeting Table on the Call Pilot
• Park and Page from Mailbox
• Mailbox Park and Page provides the ability for external callers to page a mailbox owner while listening to the owner’s personal greeting or while recording a message.
• The caller invokes this capability by pressing the digit 6.
  – When the caller presses 6, the system will park the call and page to paging zone, overhead paging system or both.
  – The page will be repeated based on the mailbox configuration until the parked call is picked up or until the park timeout occurs at which point the caller is returned to the mailbox (personal greeting plays from the beginning).
• Auto Attendant Time of Day Blocking
  Based on time of day, Auto Attendant callers will be blocked from reaching extensions when dialing Directory Number’s (DN) and Name’s. The caller will be directed immediately to the associated mailbox as if the DN or Name dialed was busy

Two CP 150s on one Norstar system, one for VM and one for enhanced CC.

• This feature will allow a user to have up to 8 ports of messaging and 8 ports of Enhanced Call Center.

• The two Call Pilot units are independent to each other on one Norstar. Some voicemail features such as: name dialling, name addressing and group lists

•  are supported within the same unit, but not supported across two units. ( theunit using Enhanced Call Center must be a Call Pilot 150)
  This capability is invoked only with Enhanced Call Center Key code on the CP150.

• – In order to use this feature, at least one of the two units has to have the Enhanced Call Center Key code enabled.
  Centralized Voice Mail and Centralized Auto Attendant is not supported between the two call pilots when installed on a single Norstar system.

• Silent Monitor
  Silent Monitor allows call center supervisors to monitor calls to insure highest levels of customer service are being maintained.
  NOTE: Silent Monitor is supported on Call Pilot 3.0 but it does require that the Norstar KSU to be at a minimum of CICS/MICS 7.0

Unified Messaging Client 2.5
CP 3.0 will include and support the Unified Messaging 2.5 client. (The 1.7 client will not be supported)

Norstar Messaging 100 and Messaging 150 at a glance

Messaging 100 Release 3.0

Messaging 150 Release 3.0

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