Nortel Phone System
Nortel Norstar System
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Nortel Phone System
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877-648-3532www.nhtelecom.com |
Nortel ACD comparison |
| MINUET | PRELUDE | CIN I | CIN II | Basic CC | Enhanced CC | |
| Groups (Skill sets) | 2 | 6 | 30 | 80 | 2 | 30 |
| Active Agents | 10 | 15 | 30 | 80 | 10 | 50 |
| Agent ID’s | 20 | 60 | 120 | 240 | 20 | 100 |
| Supervisors | ||||||
| Steps in routing table | 6 | 8 | 16 | 16 | 20 | 20 |
| Overflow Levels | 1 | 1 | 3 | 8 | 10 | 10 |
| Max lines | 15 | 30 | 144 | 144 | 15 | 48 |
| Active Ports Basic config Expandable to |
4 4 |
4 32 |
8 32 |
12 32 |
8 8 |
8 8 |
| Agent record a call | No | No | Yes | Yes | Yes | |
| Silent Monitor | No | No | Yes | Yes | No | Yes |
| Activity codes | Yes | Yes | Yes | Yes | No | Yes |
| Agent Help | No | No | Yes | Yes | Yes | Yes |
| DIS/DNIS numbers | 2 | 3 | 1000 | 1000 | 1000 |