Panasonic System KX-TA 824 System Features

Nortel Phone System
Nortel Norstar System 

877-648-3532

www.nhtelecom.com

Norstar Prelude ACD

Norstar PRELUDE ACD is designed for businesses with as many as 15 active phone representatives and up to 30 incoming lines. To help improve how a business handles inbound calls, PRELUDE ACD offers essential features like: real-time group and system status displays, management reports,
“longest-idle” call distribution, voice announcements played to callers on hold, call overflow, caller directed routing and other advanced call routing.
 

  
Features include:
  • Up to 15 active agents
  • Up to 60 configured agents
  • Up to three ACD agent groups
  • Up to 30 assigned lines
  • PC-based configuration and administration
  • Real-time group and system status displays
  • 17 systemwide reports
  • Advanced call routing tables can be customized and easily configured
  • Support for CLID/ANI allows intelligent routing and effective integration with CTI
  • LAN and remote access to reports (view and print), status display information and ACD administration via INFOCUS software
  • Up to 32 voice channels (with PRELUDE 3.2 or later)
  • Wallboard support
  • Optional Automated Attendant
  • Caller Directed Routing
  • Queue time announcements.